Frequently Asked Questions
Everything you need to know about our professional-grade tools and services.
What is the warranty policy on CHANNELLOCK products?
Most CHANNELLOCK hand tools are covered by a Limited Lifetime Warranty against manufacturer defects. If a tool fails to perform due to defects in materials or workmanship, we will replace it.
How long will it take for my order to ship?
Orders for in-stock items typically ship within 1-2 business days. Standard ground shipping generally arrives within 3-7 business days depending on your location.
Are CHANNELLOCK tools made in the USA?
Yes, the vast majority of our iconic blue-handled pliers and hand tools are proudly manufactured in Meadville, Pennsylvania, as they have been since 1886.
What is your return policy for home tool sets?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization (RMA) process.
Do you offer bulk discounts for professional contractors?
We do offer volume pricing for large commercial orders. Please reach out via our 'Contact Us' page with your project requirements for a custom quote.
How should I maintain my tools to prevent rust?
To keep your tools in top condition, wipe them down with a clean cloth after use and occasionally apply a light coating of machine oil to the metal surfaces and joints.